
FAQ & Ordering Information
On-line shopping and ordering is easy at Matchless Gifts.
Frequently Asked Questions
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Do you offer discounts?With your order of $19.80 or more worth of merchandise, you'll receive up to $20 worth of incense or perfume oils of your choice, to help offset your $20 delivery cost. When you order $99 or more worth of products, you'll not only receive free delivery, but also up to $20 worth of free additional products of your choice. Use the comment box when checking out, to let us know your choices for your gifts. If you forget, we will include products that are the same or compliment what you have ordered. We'll also include a free surprise gift with every purchase.
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Why do I have to pay $20 for delivery charges? It seems high.Both UPS and the U.S. Postal Service charge you a minimum delivery & insurance charge for your packages, along with surcharges for residential delivery. When you order $19.80-$98.99 worth of merchandise, you will be compensated for your delivery charge, by offering you up to $20 worth of any incense or perfume oil fragrances of your choice. When you order $99 or more worth of products, you'll not only receive free delivery, but also $20 worth of free merchandise of your choice ($119 value). Please specify your choices for your free products in the comment box provided below "Customer details" during check out. If you forget to let us know your choices, we'll choose products that are complimentary to your purchase. We also include a surprise free gift with every purchase.
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Is MysticTempleIncense.com the same as MatchlessGifts.com?Both MatchlessGifts.com and MysticTempleIncense.com are domain names owned by Matchless Gifts, Inc. in Laguna Niguel, California. Your new streamlined site here offers you an updated design, more information about individual fragrances, along with articles on the history and benefits of your fragrances. If you're searching for Mystic Temple Incense, or "MysticTempleIncense.com", you will be directed here to your new Matchless Gifts site. We have updated your original Matchless Gifts site you visited in the past, offering old favorites, and introducing new offerings we hope you'll also appreciate.
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Do I have to log in to place an order?Your new Matchless Gifts site offers you the ability to make purchases without logging in. Matchless Gifts offers PayPal or as an alternative you may also pay by major credit card, without being a PayPal member. We don't store your confidential customer information.
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Does Matchless Gifts offer wholesale prices to stores and businesses.Matchless Gifts offers you a business-to-business site for your store, business or organization, with discounted pricing for bulk purchases. Either select "More" from the Menu bar above, then "Wholesale Site for Stores" or click on link: MatchlessWholesale.com. Register to view wholesale prices and place orders.
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Does Matchless Gifts have a store or showroom?Matchless Gifts is an online mail-order business. We don't offer a store front or showroom you can visit. If you're looking for a store to visit in your area, send us a message and we'll refer you to someone near you. If they don't carry the scent you're looking for, ask them to special order it for you. Matchless Gifts offers you the complete line of Escential Essences incense & perfume oils, and Mystic Temple incenses, and many other scented products, for creating your sacred space.
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Can you use your own credit card to order instead of PayPal?You may order with your own credit or debit card, which is set up for you by default. PayPal Checkout is also a separate option, along with Pay Later, and Venmo. Here are the steps to take when you wish to check out from your shopping cart, using your own credit or debit card as they appear in your Shopping Cart, below Order Summary. If you would like to use your own credit card, simply press Checkout. Then, fill out your Customer details. Make sure to specify your choices for your $20 of free merchandise for your orders of $19.80 or more worth of products, in the box provided below this section. Then, fill out your Delivery details and press Continue. Next, choose your Delivery method. Press "Continue" to Payment. Last, select Credit/Debit cards to use your own credit cards, which has been selected for you by default, or select one of the PayPal options of your choice, if you have an account with PayPal or would like to set up one up.
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How do I find your bulk-size stick packages in Escential Essences and Mystic Temple Incenses?Both your Escential Essences Incense 95-100 stick bulk packs, Mystic Temple Incense sticks 100-gram packs, and Maharaj 500-gram size package may be ordered by clicking on the image for any of the smaller-sized packages shown. Next, you'll see an enlarged view of the product, with 2-3 smaller dots, underneath, showing alternate images and package sizes for scents that come in bulk packaging. There is also a drop-down menu offered for the fragrances available in bulk packs. Escential Essences offers you the 12 most popular scents in bulk size. Many of your Mystic Temple scents also come in a 100-gram size packages too. Note: For both your Escential Essences 95-100 stick bulk packs and Mystic Temple Incense 100-gram packages, each package comes in a zip lock style plastic bag with a white label, for a reduced price offered below 16 stick or 15-gram package price. There may be a few defective sticks in some of the bulk-sized packages. Your package is sold by weight, and we don't check every stick for bulk packaging.
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How long does delivery take to reach me?Delivery time, by UPS is generally 5-7 days, depending on your location. If there is bad weather in your area, or some other disturbance, it may take longer. After we ship your order, UPS will email you details to keep you apprised where your package is and when it will arrive. We will notify you if there are any delays in shipping your order.
Ordering Instructions
Step 1
Browse and select your products by brand from the menu bar, individual categories by types of incense on your home page or by using your search option in the upper left-hand corner of your page. When you select "Shop" from the menu bar, you will see our "All Products" page, which offers you the ability to filter by many different options to find the fragrances you're looking for.
For individual products, where offered, click on the product's image to "Learn more". You'll be able to view additional details, and descriptions, including magical properties & benefits, along with style of incenses and package sizes when offered.
Step 2
Select the "Add to Cart" button to place individual products in your shopping cart. Some incense stick fragrances offer a smaller package and larger bulk package option.
Below the price for Pack size "Select" the drop-down menu, to pick your size of package and then view your price for it.
Select "Add to Cart". Wait for confirmation when you place items into your shopping cart, before adding more.
Once your selection is in your cart you can add or decrease quantities you would like to order, using the + or -. You may also press "X" to remove items from your cart.
Step 3
View your Shopping Cart, by clicking on the shopping tote symbol at the top right of your page (next to Login on your menu bar) to review your purchases before checking out.
Note: Matchless Gifts does not ship to addresses outside the USA. If you are an international customer, please contact us and we will refer you to a Matchless Gifts international distributor.
If your order is less than $98.99, there is a $20 delivery charge for addresses in 48 contiguous U.S. states, and $24 charge including insurance for Alaska or Hawaii.
When you order $19.80 or more worth of products, you'll receive up to $20 worth of free incense or perfume oils of your choice, to help compensate you for paying freight. Please inform us of your selection in the comment box provided, below "Customer details", when checking out.
If your order is $99 or more, you will receive free delivery, along with your choice of $20 of free gifts.
Your Billing Address must match the one on file with your bank, for your credit card to be approved.
If your Shipping address, City and Zip Code is different from your Billing address and Zip Code, please let us know in the Shipping Information box when checking out. Note: UPS can't deliver to P.O. Box addresses.
Be sure to double check your shipping address and Zip Code. Matchless Gifts is not responsible for inaccurate or incomplete addresses (such as missing apartment number). Customer agrees to pay additional freight charges and return postage fees for any inaccurate delivery information supplied.
Your package will be fully insured against loss in shipment; however, UPS may charge for any address corrections or return your package if your address is inaccurate or incomplete.
Be sure to check your other Merchant Policies for Matchless Gifts' Service Agreement, including refund policy, returns, and claims for loss or damages.
Step 4
When you are finished ordering and have reviewed and accepted Matchless Gifts "Store Policies" and you're satisfied with your selections in your shopping cart, be sure to note freight cost, and also 7.75% sales tax if you are a California resident, or you would like us to ship your order to someone within the State of California. On the day we ship your package by UPS, you will receive an email, from UPS with your tracking details and will also follow up so you know the day and time frame your package will be delivered.
Either select 'Checkout' or if you're a PayPal customer, select PayPal, Pay Later, or Venmo checkout, to process your order. If you select Checkout, you may pay for your order with your own Credit or Debit Card.
When you press checkout, you'll be offered a number of choices:
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You may Continue Browsing to add to your order.
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You may checkout using your own Credit or Debit card.
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You may select PayPal's Express Checkout options.
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You may login to your PayPal account.
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You may edit your cart, adding more or less of any item, or cancel anything you don't want, or review your order.
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Fill out your Customer and Delivery Details, and Delivery Method.
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You'll need to click the box that you've double checked that your shipping address and Zip Code are correct.
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Be sure to include your apartment, suite, floor or building number if this applies in your shipping address.
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Below you'll be able to list your choices of incenses or perfume oils to help compensate you for the $20 delivery charge for orders for products below a subtotal of $98.99. You will also receive up to $20 worth of free merchandise of your choice, even if you qualify for free delivery at $99.
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Note: Matchless Gifts cannot ship orders to destinations outside the USA. Please contact us, if your address is outside the USA, or if you are an international customer, and we will refer you to an experienced Matchless Gifts international distributor. We can also ship your order to a freight forwarder in the US.
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Your Billing Address must match the one on file with your bank, or your credit card may be declined, which is designed as a safety feature to protect you from identity theft.
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After filling out you Customer and Delivery details, press Continue.
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Approve your Delivery Method, and press Continue.
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Select Credit/Debit cards chosen for you by default, or select one of the PayPal options, if you have an account or would like to set one up.
Once your payment has been approved and your transaction completed, your receipt of purchase will be emailed to you, and you will also be returned to your Matchless Gifts site.
Additional Notes
$20 minimum charge for freight.
When you order less than $98.99 worth of merchandise, you will be compensated for your delivery charge, by offering you up to $20 worth of any incense or perfume oil fragrances of your choice. When you order $99 or more worth of products, you'll not only receive free delivery, but also $20 worth of free merchandise of your choice ($119 value).
Please specify your choices for your free products in the comment box provided below "Customer details" during check out. If you forget to let us know your choices, we'll choose products that are complimentary to your purchase. We also include a surprise free gift with every purchase.